Work more efficiently
Users gain time and maximize their efficiency by virtue of being able to email their help desk problems – and any related updates – when it’s most convenient to them.
Customize to meet your needs
While telephone-based systems allow specific information to be gathered, a help desk system allows you to gather just as much information
IT techs can work on several issues at once. When travelling or work remotely, for instance, they can determine who needs help in particular areas.